Sarasakthi Nutri Foods

Return & Refund Policy

Thank you for shopping with Sarasakthi Nutri Foods. Please review our policy carefully. While all standard sales are final, we have outlined the specific conditions under which a return or refund may be considered below.

Return Policy

At Sarasakthi Nutri Foods, due to the perishable and consumable nature of our products, all sales are final. To ensure strict quality control and food safety standards, we generally do not accept standard returns or exchanges.

When a Return / Claim is Accepted

•Product Damage or Defects: Items arriving physically compromised or defective.
•Non-Delivery: If your order fails to reach your designated shipping address.

When Items Cannot Be Returned

•Change of mind after purchase.
•Incorrect product selection.
•Opened, broken, or used product packaging.
•Product no longer needed or wanted.

Mandatory Requirements for Damaged Items

In the rare event that you receive a damaged product, you must adhere to the following verification process:

Timeline You must notify our support team within 5 days of receiving your order at reachus@sarasakthifoods.com.
Proof Your email must include an uninterrupted, end-to-end unboxing video showing the package from its sealed state through the entire unparceling process to clearly display the damage. Claims without video verification cannot be processed.

Refund Policy

Because of our strict quality and hygiene protocols, general refunds are not offered once a payment has been successfully processed and the order is confirmed. Furthermore, orders cannot be canceled or modified once placed, so please double-check your cart before completing your purchase.

When a Refund is Issued

Refunds are strictly limited to verified claims of non-delivery or approved damaged/defective products (as outlined in Section 1).

Processing Time & Method

Once our team reviews your case and officially approves the claim, funds will be credited back to your original payment method (or an alternate payment method approved by the customer) within 7 to 14 business days, depending on your financial institution's processing times.